What is the return policy if I’ve changed my mind?
We offer a 7-day free return policy for all products purchased at Supernine online or offline. All items must be unopened, unused, and in original condition of purchase and returned within the 7-day period from the purchase date to the store or by courier. If you return your purchased product in accordance with this policy, your full purchase price excluding any shipping costs associated with the original order will be refunded to your original form of payment.
For all online refund requests, if you are eligible for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card, it will take within 5 - 10 business days to appear on your statement depending on your bank provider.
The amount refunded will be the purchase price paid by you for the returned item (which reflects the amount of any discounts, promotions, or coupons that you received. Please note, Supernine reserves the right to limit and refuse any returns at Supernine.com that fail to meet our requirements.
Supernine NMN is guaranteed the lowest price on the market in Hong Kong. We offer a 7-day free return for all Supernine products if you find a better price. To get your refund, please submit the receipt of the other brand and show us the label ingredients of the NMN mg/g amount.
All items must be unopened, unused, and in original condition of purchase and returned within the 7-day period from the purchase date to the store or by courier.