ORDERING AND SHIPPING

ORDERING ONLINE

 

After placing an order from us, you will be sent a confirmation email. After your order ships, you will receive a shipping notification that includes tracking information.

 

We accept all major credit cards such as Visa, Mastercard, American Express, Apple Pay and Google Pay.

 

Why is my phone number collected?

Your phone number is collected to contact you about your order and to update you on our latest promotions and exclusive offers.

 

Why is my date of birth collected?

To make a purchase online, you must be over 18 years of age.

 

I'm having problems placing an order.

If you're having technical difficulties placing an order online, please contact our support team via live chat, email or submit a form through our contact us page.

 

I'm having problems with the checkout section.

If you're unable to checkout, please check that we only accept the major credit cards above. If you're still experiencing trouble, please contact our support team via live chat, email or submit a form through our contact us page.

 

SHIPPING

 

We use SF Express to ship out all of our orders. If you'd like express delivery please choose from the options provided at checkout.

Delivery to Hong Kong takes 1 - 3 business days

Delivery to China takes 3 - 8 business days

Delivery to US takes 9 - 13 business days

Delivery to UK takes 11 - 14 business days

 

 

What happens if my order is wrong?

If you have received the wrong items please contact our support team with your order number, we apologize for any inconvenience this may have caused.

 

What should I do if I think my order is lost?

If you think your order is lost, please contact our support team with your order number and we will initiate a thorough search with the transit company.

 

What should I do if my order is damaged?

If your parcel was damaged during tran-sit, please contact our support team about your damaged shipment, we apologize for any inconvenience this may have caused.

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